Powering Preparedness: How Snohomish County, Washington Public Utility District Builds Trust and Safety Through Communication

Across the Pacific Northwest, the realities of climate change are felt in new and unsettling ways. Longer wildfire seasons, hotter summers, and increasingly erratic storm patterns create risks not only to landscapes but also to communities and critical infrastructure. In Snohomish County, Read More

How Jefferson County Public Utility District, Transformed Storm Communication for Remote and Island Communities in Washington State

In the remote northwestern corner of Washington State, Jefferson County faces communication challenges that most urban and suburban utilities never encounter. Jefferson County Public Utility District (PUD) provides electric, water, septic, and wholesale telecom services to Jefferson County, WA, serving approximately 22,000 Read More

Targeted Alerts, Safer Communities: How Franklin County, Ohio Uses Communication to Protect Residents in High-Risk Zones

In an age of accelerating climate events and industrial risk, Franklin County, Ohio, stands out as a model of how localized communication saves lives. Home to nearly 1.3 million residents and an industrial rail corridor traversed by hazardous materials, the county faced Read More

Communicating Safety in Real Time — Pasco County’s, Florida Outreach Strategy for Launching a Surveillance-Era Crime Center

In 2023, the Pasco County Sheriff’s Office (PCSO) unveiled its new Real-Time Crime Center (RTCC), a technology-forward facility designed to enhance public safety using integrated surveillance systems, drone footage, license plate recognition, and live intelligence feeds. The RTCC was envisioned as a Read More

Prepared for the Chill: King County, Washington’s Multi-Year Winter Weather Readiness Campaign

The increasingly unpredictable nature of winter weather in the Pacific Northwest has prompted public safety leaders to rethink what preparedness looks like, especially in a region where heavy snowfall, ice storms, and prolonged cold snaps can cripple both infrastructure and mobility. For Read More

Storm-Ready Communities: How Shelby County, Tennessee uses Crisis Communication to Prepare Residents for Tornado Season

In the heart of Tornado Alley, Shelby County, Tennessee—home to Memphis and a dense patchwork of urban, suburban, and rural neighborhoods—faces recurring threats from severe storms. Tornadoes, high winds, and flash flooding pose risks not only to infrastructure, but also to public Read More

Empowering Residents Through Digital Access — Volusia County, Florida’s Communication Strategy for the “Community Connect” App Launch

Florida’s Atlantic coast, Volusia County—home to Daytona Beach, Deltona, and a mix of urban, suburban, and coastal communities—faces growing demands for real-time public safety communication in a rapidly evolving digital landscape. Residents want timely updates on law enforcement activity, emergency alerts, and Read More

Sound the Alarm, Save a Life: How Cook County, Illinois Fire Departments Teamed Up for the Weekend Fire Safety Campaign to Reach At-Risk Homes

In communities disproportionately affected by residential fires, prevention cannot depend on awareness alone—it must be delivered directly, equitably, and consistently. That was the philosophy behind Sound the Alarm, a home fire safety campaign launched by the Chicago Fire Department (CFD) in Cook Read More

Turning Regulation Into Public Engagement: How Washington, D.C. Used Strategic Communication to Build Trust in Health Insurance Rate Reviews 

Health Insurance Rate Review in Washington, D.C. Health insurance rate changes are often viewed as technical processes with little room for public involvement, but when communicated strategically, they can become powerful opportunities to build trust, inform consumers, and promote equity. In Washington, Read More