Communicating the Benefits of Public Transit: San Diego Metro Transit System’s “Choose Transit” Campaign

The San Diego Metropolitan Transit System (MTS) has long been committed to providing accessible, reliable, and safe public transportation options. In recent years, MTS launched two major campaigns—”Choose Transit” and “Clean Ride”—to highlight the benefits of public transit and reassure riders about Read More

Communicating Modernization: How the Chicago Transit Authority’s “Your New Blue” Campaign Kept Riders Informed and Engaged

The “Your New Blue” campaign, launched by the Chicago Transit Authority (CTA), is a testament to the power of effective communication during large-scale infrastructure projects. The initiative aimed to modernize the Blue Line, one of Chicago’s busiest rail lines stretching 19 miles Read More

Vision Zero NYC: Reducing Traffic Fatalities Through Strategic Communication and Policy Change

New York City launched Vision Zero, a groundbreaking initiative aimed at eliminating traffic fatalities and severe injuries while increasing safe, equitable mobility for all. Inspired by a Swedish concept introduced in the 1990s, Vision Zero represents a commitment to rethinking traffic safety Read More

The Research Triangle: How Wake County, North Carolina Branded a Region for Talent and Business Growth

The Research Triangle of North Carolina, anchored by Raleigh, Durham, and Chapel Hill, has earned a reputation as one of the most vibrant and fast-growing regions in the United States. With a population exceeding two million, three world-class research universities (Duke University, Read More

How West Virginia State Parks Boosted Attendance and Reservations Through Strategic Communication: A Case Study

West Virginia, known for its breathtaking landscapes and outdoor adventures, has long been a haven for nature enthusiasts. However, the West Virginia State Parks system faced a challenge: increasing park attendance and campground reservations among both in-state and out-of-state visitors. Recognizing the Read More

How Los Angeles Department of Recreation and Parks (LADRP) Empowered Young Women Through Sports: A Communication Case Study

The Los Angeles Department of Recreation and Parks (LADRP) has long been a leader in innovative programming aimed at promoting health, wellness, and inclusivity in one of the nation’s largest cities. One of its standout initiatives, Girls Play Los Angeles (GPLA), exemplifies Read More

How Cleveland Metroparks Inspired a Community to Move: A Communication Case Study

The Cleveland Metroparks system has long been a cornerstone of the Greater Cleveland community, offering over 23,000 acres of nature reserves, 18 park reservations, and more than 300 miles of trails. But even with these impressive resources, encouraging residents to fully engage Read More

Communication at the Core: Harris County’s Texas Essential Workers Board as a Model for Worker Engagement

In 2022, Harris County, Texas, launched a groundbreaking Essential Workers Board (HCEWB) in direct response to the COVID-19 pandemic’s revelation of gaps in worker representation. Essential workers—from healthcare staff to grocery clerks—had borne the brunt of the crisis without a formal voice Read More

How the Oklahoma Department of Wildlife Conservation Turned Social Media Into a Conservation Powerhouse

State agencies are often perceived as dry or bureaucratic, but the Oklahoma Department of Wildlife Conservation (ODWC) has completely transformed that narrative. By embracing a fresh, relatable approach to social media, the ODWC has successfully engaged a broad audience, educated the public Read More