How Flexwork Powered a Headquarters Relocation – Case Study – MSRB

How Flexwork Powered a Headquarters Relocation: A case study on telework and change management in the regulatory sector

Augmenting flexwork to aid in talent attraction and retention

The Municipal Securities Rulemaking Board (MSRB), an organization with 105 employees, engaged Stegmeier Consulting Group (SCG) to begin examining how a proposed relocation from Alexandria, Virginia to Washington, D.C., where it would be closer to its customers, would affect employee attraction and retention.

In the process of exploring real estate options for its lease expiration, MSRB conducted an analysis of current and potential commute times for each staff member. The results of the study indicated a significant increase in commute times for some employees, and a split group of executives at MSRB debated whether the company needed to offer telecommuting as an option to its workforce. They quickly realized the significant resistance to change ahead and that they required specific expertise. SCG was recommended as the thought leader in workplace change management and developing corporate infrastructures to support new ways of working.

MSRB’s engagement with SCG focused on exploring the organization’s specific challenges related to the office relocation from Alexandria, Virginia to Washington, D.C. Stegmeier was responsible for identifying alternatives, facilitating discussions with the C-suite on the viability of the options, gaining consensus on next steps, and assisting executives at the senior level in determining external support requirements.

Change management is critical for formalizing a flexible work program

SCG’s change management tasks and deliverables included conducting a Discovery & Applications™ Workshop for MSRB’s executive team to understand what other similarly-challenged organizations are doing in this respect. SCG facilitated working sessions with the Employee Council to identify employee concerns about the relocation and the impact of the longer commute times on work-life balance.

Our team conducted anonymous one-on-one interviews with each employee to understand their intent to stay with MSRB as a result of the move, and to gauge their interest in telecommuting as a possible solution to avoiding longer commutes. Stegmeier conducted FlexMatch™ Suitability Assessments for each employee interested in a work-from-home option to determine the most appropriate fits for remote work in terms of personal competencies, job tasks, and social requirements, as well as to assess leaders’ comfort level with having their direct reports telework and readiness for managing their direct reports in new ways.

Consulting services for developing a flexwork program and relocating your headquarters

Does this sound like something that could help your company navigate the waters of a workplace change? If you’re interested in strategic planning and change implementation to align your workforce and workplace strategies, take the first step by reaching out to Stegmeier Consulting Group through the form below.