Driving Operational Efficiency and Customer Engagement through Strategic Communication and Service Center Consolidation – Case Study – Hillsborough County, Florida

Hillsborough County, Florida, faced a critical challenge: improving its operational efficiency while effectively communicating significant changes to its constituents. With plans to consolidate various functions within its County Center, particularly focusing on the 19th-floor permit intake process, the County sought not only Read More

Desert Resilience, Connected Infrastructure: How Maricopa County, Arizona Pioneered Extreme Heat Infrastructure Communication

In Maricopa County, Arizona home to Phoenix and over 4.7 million residents), extreme heat poses unprecedented challenges to public health, infrastructure operations, and community safety. In 2023, the county experienced a record-breaking 645 heat-related deaths, making it a critical case study in Read More

How Jefferson County Public Utility District, Transformed Storm Communication for Remote and Island Communities in Washington State

In the remote northwestern corner of Washington State, Jefferson County faces communication challenges that most urban and suburban utilities never encounter. Jefferson County Public Utility District (PUD) provides electric, water, septic, and wholesale telecom services to Jefferson County, WA, serving approximately 22,000 Read More

Targeted Alerts, Safer Communities: How Franklin County, Ohio Uses Communication to Protect Residents in High-Risk Zones

In an age of accelerating climate events and industrial risk, Franklin County, Ohio, stands out as a model of how localized communication saves lives. Home to nearly 1.3 million residents and an industrial rail corridor traversed by hazardous materials, the county faced Read More

Workplace Strategy and Benchmarking Insights – Case Study – Montgomery College

Montgomery College embarked on a significant workplace transformation initiative involving the relocation of its Central Services. When the college approached us, the transition was well underway, with Move Phases One and Two successfully completed. However, as is common with major organizational changes, Read More

Formulating a Workplace Strategy to Keep Pace with Rapid Workforce Growth – Case Study – Amway

Alternative Workplace Strategy for a Growing Workforce: a case study on a manufacturing company office As Amway’s workforce continued to grow, the need to formulate an alternative workplace strategy became essential Formulating a new workplace strategy for a larger employee population should Read More