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Category: State and Local Government Agencies

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Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Transit Customer Service Scripts That Reduce Escalations and Repeat Contacts

March 19, 2026June 10, 2026SCGaccessibility support, contact center governance, customer service scripts, de-escalation language, fare dispute scripts, first-contact resolution, repeat contact reduction, rider support scripts, service disruption calls, Transit customer service
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Crisis Communications for Weather, Emergencies, and Major Incidents

March 19, 2026June 16, 2026SCGCrisis Communication, Emergency Communications, emergency response communication, Government Communications, incident communications, Incident Response, Public Information, Public trust, risk communication, transit crisis communications, Weather Emergencies
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Internal Alignment Before External Messaging in Public Transit Authorities

March 18, 2026June 16, 2026SCGchange communications, Communication Strategy, internal communications, leadership communication, Organizational Alignment, Public Information, public transit, Public transit communications, service disruption messaging, Stakeholder Engagement, transit communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

From Data to Meaning: Turning Transit Performance Metrics Into Rider Trust

March 18, 2026June 16, 2026SCGcustomer experience, Data Dashboards, Data Transparency, Performance Metrics, Public transportation, public transportation communication, rider trust, Service Performance, transit communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Wayfinding as a Communication Strategy for Transit Stations and Airports

March 18, 2026June 17, 2026SCGAirport Communications, customer experience, Multilingual communication, Passenger Experience, Public Information, Signage, transit communications, transportation agencies, transportation communication, wayfinding
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Beyond Compliance: ADA and Accessibility Messaging for Public Transit

March 17, 2026June 17, 2026SCGAccessibility, ADA Compliance, customer experience, inclusive communication, public transit, Rider Experience, transit communication, transit communications, Transportation Accessibility
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Multilingual Transit Communication That Works in Practice

March 17, 2026June 17, 2026SCGAccessibility, construction communication, customer experience, inclusive communication, language access, Multilingual communication, multilingual transit communication, public transit, Rider information, transit communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Plain Language for Transit Policies and Rider Rules

March 16, 2026June 17, 2026SCGAccessibility, customer experience, plain language, public transit, Public transit communication, Rider information, Rider Rules, transit communications, Transit Policies
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Public Meetings That Produce Actionable Input for Transit Service and Capital Plans

March 16, 2026May 1, 2026SCGcapital planning, Community Feedback, equity and accessibility, Public Engagement, public meetings, service planning, transit planning, transportation communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Transportation Safety Campaigns That Do Not Sound Like Blame

March 16, 2026May 1, 2026SCGbehavior change communications, blame-free messaging, equitable safety communication, hazard reporting, public agency communications, traffic safety campaign, transit safety messaging, transportation safety communications, Vision Zero messaging

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About SCG

Stegmeier Consulting Group is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

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We Support


SCG feels strongly that every employer should strive to create a respectful workplace for each employee. It’s why we started Project WHEN, a 501(c)(3) non-profit dedicated to eliminating all forms of workplace harassment.

Our financial support has allowed the organization to grow and begin impacting work communities everywhere.  We encourage clients to consider donating or getting involved in the movement with us.

About

SCG is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

 

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

Most Requested Services

  • Analyze
    • Surveys & Assessments
    • Focus Groups
    • Interviews
    • Workplace Observations
    • Space Utilization Studies

 

  • Plan
    • Strategic Planning + Workshops
    • Event Planning
    • Change Management Strategy + Roadmaps
    • Communication Plans and Schedules
    • Work Style Profiles

 

  • Implement
    • Facilitated Events
    • Communications Content & Materials
    • Leadership Toolkits
    • Training
    • Workplace Protocols & Etiquette

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  • Stegmeier Consulting
  • 617 Broadway, Lorain OH 44052
  • 440.846.1410

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Call us: 440.846.1410 | Visit us: 48 Front St, Berea, OH 44017

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