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Category: Communication

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Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Wayfinding as a Communication Strategy for Transit Stations and Airports

March 18, 2026June 17, 2026SCGAirport Communications, customer experience, Multilingual communication, Passenger Experience, Public Information, Signage, transit communications, transportation agencies, transportation communication, wayfinding
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Beyond Compliance: ADA and Accessibility Messaging for Public Transit

March 17, 2026June 17, 2026SCGAccessibility, ADA Compliance, customer experience, inclusive communication, public transit, Rider Experience, transit communication, transit communications, Transportation Accessibility
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Multilingual Transit Communication That Works in Practice

March 17, 2026June 17, 2026SCGAccessibility, construction communication, customer experience, inclusive communication, language access, Multilingual communication, multilingual transit communication, public transit, Rider information, transit communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Plain Language for Transit Policies and Rider Rules

March 16, 2026June 17, 2026SCGAccessibility, customer experience, plain language, public transit, Public transit communication, Rider information, Rider Rules, transit communications, Transit Policies
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Public Meetings That Produce Actionable Input for Transit Service and Capital Plans

March 16, 2026June 22, 2026SCGcapital planning, Community Feedback, equity and accessibility, Public Engagement, public meetings, service planning, transit planning, transportation communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Transportation Safety Campaigns That Do Not Sound Like Blame

March 16, 2026June 22, 2026SCGbehavior change communications, blame-free messaging, equitable safety communication, hazard reporting, public agency communications, traffic safety campaign, transit safety messaging, transportation safety communications, Vision Zero messaging
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

When Transportation Service Disruptions Go Viral

March 13, 2026June 22, 2026SCGCrisis Communication, customer experience, Public Information, Public trust, Reputation Management, service disruptions, Social Media, transit communications, transportation agency messaging, transportation communications, viral incident response
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Breaking Down “Why” Behind Transportation Reliability Improvements

March 13, 2026June 22, 2026SCGCommunity Engagement, customer experience, Headway management, Public Information, Public transportation, Public trust, Reliability Improvements, Rider communications, Service Performance, Transfer reliability, transit communications, Transit reliability, transportation communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Rider First Construction Messaging for Capital Projects

March 13, 2026June 22, 2026SCGAccessibility updates, Capital projects, Construction Communications, Infrastructure Projects, Partner coordination, Public Information, Public trust, Rider communications, Rider Experience, service disruptions, transit communications, Transit construction messaging, Transit signage, wayfinding
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Fare Changes and Equity Focused Messaging

March 12, 2026June 22, 2026SCGAccessible transit information, Community Engagement, Equity messaging, Fare capping, Fare change communication, Fare policy rollout, Reduced fare programs, Rider communications, Transfer rules, transit communications, Transit customer service, Transit fares

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About SCG

Stegmeier Consulting Group is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

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We Support


SCG feels strongly that every employer should strive to create a respectful workplace for each employee. It’s why we started Project WHEN, a 501(c)(3) non-profit dedicated to eliminating all forms of workplace harassment.

Our financial support has allowed the organization to grow and begin impacting work communities everywhere.  We encourage clients to consider donating or getting involved in the movement with us.

About

SCG is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

 

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

Most Requested Services

  • Analyze
    • Surveys & Assessments
    • Focus Groups
    • Interviews
    • Workplace Observations
    • Space Utilization Studies

 

  • Plan
    • Strategic Planning + Workshops
    • Event Planning
    • Change Management Strategy + Roadmaps
    • Communication Plans and Schedules
    • Work Style Profiles

 

  • Implement
    • Facilitated Events
    • Communications Content & Materials
    • Leadership Toolkits
    • Training
    • Workplace Protocols & Etiquette

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  • Stegmeier Consulting
  • 617 Broadway, Lorain OH 44052
  • 440.846.1410

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