Customer + Employee Engagement
Motivate stakeholders to take an active role in the change process. Solicit feedback and obtain buy-in from your employees, managers, constituents, and customers.
Engaging Key Stakeholders During a Change
You want to engage your workforce in the changes being planned, but how can you provide your workforce a voice without the misinterpretation that they have a vote? That question is likely followed by numerous others. When do we begin an employee engagement initiative? How many representatives should we select from various-sized business groups? Should participants be volunteers or nominated?
From roles and responsibilities to governance, SCG can help you
create a network of change advocates within your organization. We’ll establish an effective feedback loop so employees can have their voices heard and questions answered. SCG will help you create a communication channel that enhances employee engagement and elevates morale throughout the introduction of a change initiative—ultimately guiding the workforce to understand, accept, and adopt the change.
SCG’s creative staff can support you with all of this, and in addition,
plan educational and entertaining employee engagement activities and memorable events that will be talked about for months to come.
Employee & Customer Engagement Services
SCG offers a number of ways to measure and improve the engagement of key stakeholders.
Service Offering: Engagement & Affinity Groups
SCG is able to assist clients who seek to bring their community, constituents, students, or key customers into the fold of the changes they’re planning. Our skilled and empathetic consultants are comfortable dealing with all different types of people in what are often tense conversations and can help build excitement for the proposed changes.
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Service Offering: Event Planning
Build excitement for the upcoming changes with events that engage your targeted population. Informative doesn’t have to be bland. Let’s create a positive buzz together!
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Quickly gather sentiments from a large population of employees, customers, students, or constituents with an electronic survey. We'll work together to create a compelling set of questions and maximize participation.
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Service Offering: Communications Content & Materials
Whether you’re seeking to augment or outsource a spread-too-thin internal communications team or if you just need a seasoned writer on a project-basis, SCG has ample experience in crafting the critical messaging that our clients deliver to their key stakeholders.
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The people important to you have a lot to say. Are you listening? Are you asking the right questions? Stakeholder touchpoints, end-user interviews, key customer conversations--we can help.
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Revamp Your Employee Engagement or Customer Engagement Program
Ready to get your key stakeholders involved? Contact us below to get started today.
