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Category: Public Transportation Agencies

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Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Crisis Communications for Weather, Emergencies, and Major Incidents

March 19, 2026March 31, 2026SCGemergency response communication, incident communications, message spine, Partner coordination, service disruption messaging, severe weather transit, source of truth, staff scripts, transit crisis communications, update cadence
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Internal Alignment Before External Messaging in Public Transit Authorities

March 18, 2026March 31, 2026SCGchange communications, communications templates, customer service scripts, internal alignment, message spine, Public transit communications, service disruption messaging, source of truth, staff readiness, transit governance
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

From Data to Meaning: Turning Transit Performance Metrics Into Rider Trust

March 18, 2026April 1, 2026SCGaccessibility uptime, corridor-level reporting, data storytelling, Headway management, public transportation communication, reliability reporting, Transfer reliability, transit performance metrics
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Wayfinding as a Communication Strategy for Transit Stations and Airports

March 18, 2026April 1, 2026SCGconstruction wayfinding, Multilingual communication, passenger flow, Signage Strategy, transportation communication, traveler experience, wayfinding
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Beyond Compliance: ADA and Accessibility Messaging for Public Transit

March 17, 2026April 9, 2026SCGaccessible routes, ADA, construction updates, customer service, elevator outages, public transit, service alerts, station wayfinding, transit communication
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Multilingual Transit Communication That Works in Practice

March 17, 2026April 7, 2026SCGconstruction communication, customer service scripts, language access, multilingual transit communication, partner toolkits, service disruptions, Transit rider alerts, translation workflow
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Plain Language for Transit Policies and Rider Rules

March 16, 2026April 7, 2026SCGcustomer experience, fare enforcement communication, governance workflows, language access, plain language, Public transit communication, transit policy writing
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Public Meetings That Produce Actionable Input for Transit Service and Capital Plans

March 16, 2026May 1, 2026SCGcapital planning, Community Feedback, equity and accessibility, Public Engagement, public meetings, service planning, transit planning, transportation communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Transportation Safety Campaigns That Do Not Sound Like Blame

March 16, 2026May 1, 2026SCGbehavior change communications, blame-free messaging, equitable safety communication, hazard reporting, public agency communications, traffic safety campaign, transit safety messaging, transportation safety communications, Vision Zero messaging
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

When Transportation Service Disruptions Go Viral

March 13, 2026May 1, 2026SCGcustomer alerts strategy, equity in transit communication, real-time rider information, service disruption updates, staff scripting, transit communications, transportation agency messaging, viral incident response

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About SCG

Stegmeier Consulting Group is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

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We Support


SCG feels strongly that every employer should strive to create a respectful workplace for each employee. It’s why we started Project WHEN, a 501(c)(3) non-profit dedicated to eliminating all forms of workplace harassment.

Our financial support has allowed the organization to grow and begin impacting work communities everywhere.  We encourage clients to consider donating or getting involved in the movement with us.

About

SCG is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

 

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

Most Requested Services

  • Analyze
    • Surveys & Assessments
    • Focus Groups
    • Interviews
    • Workplace Observations
    • Space Utilization Studies

 

  • Plan
    • Strategic Planning + Workshops
    • Event Planning
    • Change Management Strategy + Roadmaps
    • Communication Plans and Schedules
    • Work Style Profiles

 

  • Implement
    • Facilitated Events
    • Communications Content & Materials
    • Leadership Toolkits
    • Training
    • Workplace Protocols & Etiquette

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  • Stegmeier Consulting
  • 617 Broadway, Lorain OH 44052
  • 440.846.1410

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Call us: 440.846.1410 | Visit us: 48 Front St, Berea, OH 44017

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