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Tag: customer experience

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Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Secure Messaging That Builds Trust: Communication Strategies for Tax Portals at Departments of Revenue

June 23, 2026June 30, 2026SCGcustomer experience, Digital Services, Public trust, Revenue Agencies, Secure Messaging, Tax Administration, Tax Portals, Taxpayer Communication
Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Refund Status and Identity Verification Messaging for Departments of Revenue

June 18, 2026June 30, 2026SCGcustomer experience, Fraud Prevention, Government Communications, Identity Verification, Refund Status, Revenue Agencies, Tax Administration, Taxpayer Communication
Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Portal Names Are Not Instructions: How Departments of Revenue Should Communicate Online Tax Services

June 18, 2026June 30, 2026SCGcustomer experience, Digital Services, Government Communications, Online Tax Services, plain language, Revenue Agencies, Tax Administration, Taxpayer Communication
Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Payment Plan Communication for Revenue and Tax Administration Agencies: Helping Taxpayers Act Before Delinquency

June 18, 2026June 30, 2026SCGCompliance, customer experience, Delinquency Prevention, Government Communications, Payment Plans, Revenue Agencies, Tax Administration, Taxpayer Communication
Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Tax Notices People Can Actually Understand: How Departments of Revenue Can Design Actionable Letters

June 16, 2026July 6, 2026SCGActionable Communication, Compliance, customer experience, Government Communications, plain language, Revenue Departments, Tax Administration, Tax Notices
Blog, Communication, Revenue and Tax Administration Agencies, State and Local Government Agencies

Deadline Communication That Prevents Missed Filings for Revenue and Tax Administration Agencies

June 16, 2026June 30, 2026SCGCompliance, customer experience, deadline communication, Government Communications, Public Information, Revenue Agencies, Tax Administration, Tax Filing
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Detours and Stop Relocations Without Confusion: Map-First Messaging for Urban Transit

March 25, 2026June 10, 2026SCGcustomer experience, Detours, Public transportation, Rider information, Stop Relocations, transit communications, Urban Transit, wayfinding
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Transit Rider Feedback Loops Beyond Complaints

March 20, 2026June 10, 2026SCGcontinuous improvement, customer experience, in-app prompts, Public Engagement, QR Codes, rider feedback, service change communication, Surveys, transit communications, transit operations
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

From Data to Meaning: Turning Transit Performance Metrics Into Rider Trust

March 18, 2026June 16, 2026SCGcustomer experience, Data Dashboards, Data Transparency, Performance Metrics, Public transportation, public transportation communication, rider trust, Service Performance, transit communications
Blog, Communication, Public Transportation Agencies, State and Local Government Agencies

Wayfinding as a Communication Strategy for Transit Stations and Airports

March 18, 2026June 17, 2026SCGAirport Communications, customer experience, Multilingual communication, Passenger Experience, Public Information, Signage, transit communications, transportation agencies, transportation communication, wayfinding

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About SCG

Stegmeier Consulting Group is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

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We Support


SCG feels strongly that every employer should strive to create a respectful workplace for each employee. It’s why we started Project WHEN, a 501(c)(3) non-profit dedicated to eliminating all forms of workplace harassment.

Our financial support has allowed the organization to grow and begin impacting work communities everywhere.  We encourage clients to consider donating or getting involved in the movement with us.

About

SCG is a 100% woman-owned small business. We’re a team of behavioral change agents & data specialists, with expertise in people & place.

 

We work with corporations, civic partners, & higher learning institutions to lead data gathering, strategic planning, and change implementation efforts.

Most Requested Services

  • Analyze
    • Surveys & Assessments
    • Focus Groups
    • Interviews
    • Workplace Observations
    • Space Utilization Studies

 

  • Plan
    • Strategic Planning + Workshops
    • Event Planning
    • Change Management Strategy + Roadmaps
    • Communication Plans and Schedules
    • Work Style Profiles

 

  • Implement
    • Facilitated Events
    • Communications Content & Materials
    • Leadership Toolkits
    • Training
    • Workplace Protocols & Etiquette

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  • Stegmeier Consulting
  • 617 Broadway, Lorain OH 44052
  • 440.846.1410

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Call us: 440.846.1410 | Visit us: 48 Front St, Berea, OH 44017

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