Mapping for Impact: How Louisville, Kentucky Uses Strategic Communication to Advance Environmental Justice

Louisville, Kentucky, historic zoning decisions and industrial activity have contributed to stark disparities in air quality, land use, and public health. To confront this, the Louisville Metro Government created a localized Environmental Justice (EJ) Screening and Mapping Tool, designed to visualize environmental Read More

Reuniting Residents with Lost Assets: A Case Study of Delaware County, PA’s Unclaimed Funds Public Awareness Campaign

Unclaimed property represents a substantial yet often overlooked public resource. Across the United States, local governments regularly hold funds that belong to residents, businesses, or institutions—often unclaimed due to outdated contact information, uncashed checks, or administrative errors. Delaware County, Pennsylvania, took decisive Read More

Take Pride Wichita: A Case Study on Fighting Illegal Dumping Through Community-Centered Communication and Services

Illegal dumping isn’t merely a sanitation issue—it is a complex problem rooted in public health disparities, environmental injustice, and socio-economic marginalization. In cities across the United States, the accumulation of discarded furniture, tires, appliances, and construction debris in alleyways and vacant lots Read More

From Crisis to Clarity: How Multnomah County Uses Communication to Tackle Lead and Air Toxics

In Portland, Oregon, historic industrial zoning, aging infrastructure, and regulatory gaps created a landscape where low-income and minority communities bore disproportionate exposure to environmental hazards. The turning point came in 2016 when revelations about unreported air toxics near schools ignited public outrage Read More

Building Trust Through Communication — How Cook County, Illinois Drove Adoption of Its Digital Real Estate Tax Filing System

In an era when local governments across the United States are increasingly pressured to modernize and deliver public services with greater speed, transparency, and efficiency, Cook County, Illinois, stands out as a pioneering example. Cook County—the second most populous county in the Read More

How Strategic Communication Powers Los Angeles County’s Black Infant Health (BIH) Program

Effective communication is the foundation of all successful public health initiatives, ensuring that essential information reaches the intended audiences in a compelling, accessible, and actionable manner. Los Angeles County’s Black Infant Health (BIH) Program exemplifies how thoughtful and strategic communication can effectively Read More

Beyond Awareness: How LOMH Uses Communication to Drive Behavioral Change in Minority Health

The Dayton & Montgomery County Local Office on Minority Health (LOMH) was established to combat health disparities and inequities among minoritized populations in the region. Funded by a grant from the Ohio Commission on Minority Health, in collaboration with Public Health Dayton Read More

Engaging Communities, Expanding Access: The Communication Strategy Behind Baltimore’s Virtual Supermarket Program

Access to nutritious food is a critical component of public health, yet many urban communities continue to struggle with food insecurity. In Baltimore, MD, where several neighborhoods are classified as food deserts, the Baltimarket Virtual Supermarket Program emerged as an innovative solution Read More

Maximizing Impact: Communication Metrics & KPIs for State and Local Government 

Effective communication is at the heart of successful governance. In an era where digital media and community engagement shape public perception, state and local government agencies must ensure their messages reach the right audience, at the right time, through the right channels. Read More

Internal Communication Alignment: The Key to Effective Public Messaging in Government Agencies

Internal Communication Alignment in Government Agencies In state and local government agencies, internal communication alignment is just as critical as external communication efforts. A well-informed workforce ensures that public messaging remains consistent, credible, and authoritative. However, many government agencies struggle with internal Read More